Privacy Policy

Last updated: 05/02/2026

1. About this policy

A Plus Nursing Pty Ltd (ABN 81 662 288 173) ("A Plus Nursing", "we", "us", "our") respects your privacy. This policy explains how we collect, use, store, disclose and protect personal and health information in the course of providing healthcare staffing and NDIS disability support services.

This policy applies to information collected from healthcare facility clients, NDIS participants and their families, support coordinators, staff and job applicants, and visitors to our website.

2. The information we collect

We collect personal information that is necessary to deliver our services. This may include:

  • Contact details (name, phone, email, address)
  • Employment and qualification information (for workers and applicants)
  • Health information (for NDIS participants, where relevant to support delivery)
  • Identification documents (where required for compliance)
  • Information you provide through our website forms
  • Information provided by support coordinators, families or referring organisations
  • Records of services delivered, including shift, incident and care documentation

3. How we collect it

We collect information directly from you wherever possible — through our website forms, phone calls, email, in-person meetings, or signed paperwork. We may also receive information from third parties such as support coordinators, family members, healthcare providers or referees, where you have consented or where the law permits.

4. Why we collect it

We collect and use personal information to:

  • Deliver the staffing, disability support and nursing services you have requested
  • Coordinate with support coordinators, families and other providers
  • Recruit, screen and onboard workers
  • Meet our obligations as a registered NDIS provider and healthcare staffing agency
  • Maintain compliance with NDIS Practice Standards, aged care standards and applicable law
  • Investigate complaints, incidents and feedback
  • Communicate with you about our services
  • Improve our services

5. Who we share it with

We may share personal information with:

  • Our workers, where required to deliver services
  • The participant's nominees, family members or support coordinators, where authorised
  • Healthcare providers involved in the participant's care, where authorised
  • The NDIS Quality and Safeguards Commission, where required
  • Regulators including AHPRA, the Aged Care Quality and Safety Commission, or WorkSafe, where required by law
  • Insurers, lawyers or auditors, where required
  • IT service providers under confidentiality

We do not sell personal information. We do not disclose personal information overseas except where necessary to use cloud-based business services hosted by reputable providers under appropriate contractual safeguards.

6. How we store and protect it

Personal information is stored in secure electronic systems with access controls, and where applicable in locked physical files. We use industry-standard security practices to protect against unauthorised access, loss or misuse. We retain records for the periods required by NDIS, aged care, healthcare and employment law.

7. Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent where information is held with your consent
  • Make a complaint about how we have handled your information

To exercise any of these rights, contact us using the details below.

8. Cookies and website analytics

Our website uses standard cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. We do not use the website to collect health information.

9. Complaints

If you believe we have mishandled your personal information, please contact us first using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact us

A Plus Nursing Pty Ltd
ABN 81 662 288 173
Email: info@aplusnursing.com.au
Phone: 03 5292 0800

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects when the most recent change was made.