The systems
behind every shift.
A Plus Nursing maintains documented processes for worker screening, training, incident management, complaints handling and continuous improvement — built to meet NDIS Practice Standards and aged care expectations.
Every worker,
before the first shift.
Nine documented checks. No exceptions, no shortcuts.
- Identity verification (100-point check)
- National police check (current, refreshed per policy)
- NDIS Worker Screening Check (where required)
- Working with Children Check (where required)
- Qualification verification (Cert III, Cert IV, Diploma, AHPRA as applicable)
- AHPRA registration check for nurses (RN, EN, EEN)
- Reference checks (minimum two professional references)
- Right to work verification
- Signed code of conduct & confidentiality agreement
Trained for the role
they're sent to do.
Generic onboarding is not enough — every worker is trained for the specific shifts they take.
All staff training & continuing education delivered through etrainu, our LMS partner.
- Manual handling (current)
- Infection prevention & control
- Medication awareness (where relevant to role)
- NDIS worker orientation module
- Aged care specific induction (where applicable)
- Role-specific training (PEG, catheter, bowel care, etc. for high intensity)
- Client-specific induction before each placement
- Annual refresher schedule documented
Every incident,
reviewed.
Incidents trigger documentation, review and corrective action — not silence.
- Incident reporting framework with defined severity tiers
- Risk assessment process for new placements
- Corrective action register, reviewed quarterly
- Family & support coordinator communication protocols
- NDIS Commission reportable incident pathway
- Aged care SIRS-aligned reporting where applicable
- Continuous improvement register
Open feedback,
acted on.
Complaints are not a failure mode — they're a signal we want to receive clearly.
- Open complaints process — phone, email, written
- Respectful complaints handling, no retaliation
- Participant & representative involvement throughout
- Independent escalation paths (NDIS Commission, Aged Care QSC) clearly available
- Resolution tracked & timeframes communicated
- Feedback collected proactively post-engagement
- Continuous improvement actions logged & reviewed
Insurance and
registration maintained.
Certificates of currency are available on request.
- Public Liability — current
- Professional Indemnity — current
- Workers Compensation — current
- Registered NDIS Provider (ABN 81 662 288 173)
- Quality audit cycle aligned to NDIS Practice Standards
The infrastructure behind the work.
The platforms we run on day-to-day — for workforce management and ongoing staff training.
A Plus Nursing runs on Entire OnHire — purpose-built workforce management software for healthcare staffing agencies. Shift dispatch, worker records, compliance documents, timesheets and client billing live in one auditable system.
All staff training and continuing education runs through etrainu, our learning management system partner. Mandatory training, role-specific upskilling and annual refreshers are assigned, completed and tracked in one place.
Need documentation, or a deeper conversation?
We're happy to provide certificates of currency, policy summaries or worked examples on request. Speak with our team.